Reservations
Questions
What is the best way to reserve my room?
To reserve your room please use our secure online
booking facility – your credit card details
are required as guarantee for the reservation although
no money will be debited until you check out of
the hotel.
Is the room rate per person or per night?
The prices shown on the special offers page and
on the online booking system are in Euro and indicate
the price per room per night. They include everything
i.e accommodation unit, buffet breakfast, service
and tax.
Are children free?
Yes, Children up to the age of 4 are free if they
sleep in their parent’s room. For older children
and in order to ensure more comfort we suggest you
reserve a triple room as it is more spacious. For
babies a cot will be provided although a small daily
supplement may apply.
Best Available Rates if I book Online?
Looking for the best possible rates for downtown
accommodation Firenze ? The Hotel Executive guarantee
you their best available rate if you book online.
Use our booking system to check rates and availability
for the dates you are interested in. Book now pay
later! Our promise "immediate availability
and best rates guaranteed!"
Book Now but Pay Later?
Use the hotel’s own online booking system
to reserve your room. No money will be debited until
you check out of the hotel.
Why do I have to include my credit card number?
- You will be required to supply a credit card number
at the time of booking. Our hotel requires your
credit card details to guarantee the reservation.
Provided you cancel within the cancellation period
required no money will be debited from your card
until you check out of the Hotel Executive.
Is buffet breakfast included in the Room Rate?
Yes, a rich buffet breakfast is included in the
room rate. You may help yourself to an array of
breakfast items including cereals, fresh milk, eggs,
ham, salamis, yoghurt, fresh seasonal fruit, pastries
and cakes, fresh bread, rolls, butter, marmalade,
jams, fresh fruit juices, teas, coffees and cappuccino
or caffè latte is served at your table upon
requesting it from the waiter.
What is the cancellation deadline for my reservation?
Cancellation can be made up to 48 hours before arrival
and no penalty will be applied. For all cancellations
and no shows received after such time a 01 night
late cancellation charge will be debited to your
credit card.
Once I have made my reservation, how do I receive
my confirmation?
The online booking system automatically sends you
an email confirmation which you may print and bring
with you as proof of the reservation. There is no
need for us to reconfirm the reservation by email
unless you have made any particular requests in
the "comments box" when making your reservation.
What credit-cards are accepted by the booking system?
Visa, American Express, Mastercard, Diners plus
the Italian Debit Card "CartaSi" and the
UK equivalent Switch are also accepted.
My credit card number is correct, but the hotel
is not accepting it. Why?
There are a few possibilities:
-Your card type is not accepted at the hotel Executive
in Florence (see above list of accepted cards)
-The card expiration date precedes the reservation
date.
-You have reached your credit limit.
-There is a computer error – apologies but
please try again later!
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Rooms
Questions
Do all of your rooms contain a Private En-Suite
Bathroom?
Yes, all guest rooms at the Hotel Executive contain
a private bathroom with either bathtub or shower
and sometimes both. The bathrooms in the Deluxe
Rooms contain a marble finish. All bathrooms contain
hairdryer and complimentary accessories including
soft fluffy towels, shampoos, shower gels, shoeshine
and soaps
What is the difference between Deluxe and Standard
Rooms?
The Deluxe Rooms are in the newly renovated wing
of the hotel and contain marble bathrooms, parquet
flooring and have recently renovated to a high standard.
The Standard rooms are just as spacious as the Deluxe
Rooms and are still in very good condition.
How do I reserve the Suite del Granduca or Grand
Duke’s Suite?
this room is very popular consequently we suggest
you reserve it well in advance… we regret
but if the suite is unavailable online then this
means it is already booked for the Dates you have
requested!
Are the guest rooms air conditioned and do you have
central heating?
Yes, all of the rooms at the Hotel Executive Florence
are fitted with air conditioning and central heating.
Are there quiet, private, romantic rooms?
Yes, we have quiet and romantic rooms and suites.
Do the normal hotel guest rooms have a terrace or
courtyard?
No but the Suite room on 4th floor and Grand Duke’s
Suite on first floor have their own balcony.
Do the rooms have a balcony?
We have 2 suites with balcony. None of the guest
rooms contain a balcony.
Do you have non smoking rooms ?
Yes.
Is there a TV in the rooms/apartments?
Are there international channels (satellite TV)?
Yes. All our rooms are equipped with satellite television
and telephone.
Is there a telephone with
direct dialling in the rooms/apartments?
Yes.
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Directions
Questions
What are the directions to the
hotel?
The Hotel Executive is located in Downtown Firenze
only 200 metres from the railway station therefore
you can easily walk it in less than 10 minutes.
Remember to take the right hand exit when you leave
the station ((there should be 2 flights of steps)
go down the steps and cross the pedestrian crossing.
When you reach the other side of the road go left
and follow the road round to the right, walk right
up via della Scala and take the third left, go straight
ahead and you should come out at via Curatone. NB
if you prefere to take the bus then you can take
Bus D from Santa Maria Railway Station again by
exiting using the right hand exit. A taxi from the
station should cost no more than 12 Euro but depends
on the number of bags you have and traffic.
How do I get to Florence and the
Hotel Executive from Pisa International Airport?
Pisa is where Ryanair and Easyjet flights arrive
and is the main airport for Florence due to the
surrounding flat terrain conversely, Florence is
surrounded by hills and beautiful rolling Tuscan
countryside consequently making it difficult to
build a large airport. Pisa airport is well connected
with Florence by both bus and rail links therefore
you should have no problems reaching our hotel should
you arrive at Pisa airport. To reach downtown Firenze
We suggest you either take the Terravision shuttlebus
or the train from Pisa Central Station straight
to Florence Santa Maria Novella NB a train also
leaves from directly inside the airport however,
they are less frequent consequently we suggest you
take the airport’s bus the short hop to Pisa
Train Station where you will have a higher frequency
of trains to Firenze Santa Maria Novella.
Journey time from Pisa to Florence?
Both train and coach take approximately 1 hour and
10 minutes.
From Airport Florence Vespucci?
Florence Vespucci airport is only 5 km or 3 miles
from the Hotel Executive and there is a regular
bus service. A taxi will cost approximately 20 Euro
but depends on traffic and how much baggage you
have.
From Santa Maria Novella Train
Station?
A taxi will cost approximately 12 Euro but again
depends on traffic and how many bags you have (it
costs approximately 1 Euro for every large bag you
are carrying) Alternatively, you can take Bus D
from the Station directly to the hotel.
Is there an Executive Hotel transfer
service to/from Florence or Pisa airport?
Pick-up can be arranged on request. Costs vary depending
on which airport you are arriving. Please see the
optional extras on the online booking system.
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Miscellaneous
Questions
Is your Hotel Open all year?
The Hotel Executive is open 24 / 7 i.e. all year
round.
Can I specify where I would like my room located
(preferred floor, etc)?
The Hotel Executive staff will certainly do their
best to accommodate special requests. We cannot
guarantee guest room location because it is subject
to availability.
Which languages are spoken at the reception?
Italian, English, German, Spanish and French
How many floors do you have and do you have an elevator?
We have 4 floors and 2 elevators.
What category or star rating is your hotel?
The Executive Hotel in Florence is an official four
star i.e. a superior first class accommodation provider
whose services include: hotel bar, conference center,
breakfast room, 24 hour concierge / night porter
service, colour satellite television and pay t.v.,
mini bar, telephone, wi-fi internet connection etc.
Does your hotel have Parking Facilities?
Yes we can offer valet parking in a nearby garage
for a small daily supplement – please let
use know if you intend to bring the car so that
we may arrange parking beforehand.
Do you have an Internet/E-Mail point in the Property?
Each room has an internet e-mail point.
Are pets welcome?
No sorry for the comfort and hygiene purposes we
do not permit pets of any description here at the
Hotel Executive in Florence.
Is there a restaurant in the Property?
No but our Executive Hotel concierge will be only
too happy to suggest some lovely Florentine Eateries
and Hostelries in the surrounding area.
Can I connect my modem so that I can surf the Internet
from my room/apartment?
Yes, we have Wireless high speed connection
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