FREQUENTLY ASKED QUESTIONSY

 

WHAT ARE THE CHECK IN AND CHECK OUT TIMES?

Check in is guaranteed from 2:00 pm, there are no limitations for late evening or night arrival. In the case of a morning arrival, we will make every effort to assign you a room as soon as possible. If this is not possible, you may safely leave your luggage with the Front Desk.
The room will be at your disposal until 12:00 noon on the day of check out. Luggage can of course be stored free of charge.

 

ARE PETS ALLOWED?

Pets are welcome. There are no surcharges to be paid.

 

DOES BREAKFAST INCLUDE GLUTEN-FREE PRODUCTS?

Certainly, we have a corner of our buffet completely dedicated to those with gluten intolerances or allergies; our Room Staff will always be at your disposal for clarification and guidance in this regard. A wide selection of vegan and organic products is also available.

 

WHAT CREDIT CARDS ARE ACCEPTED?

We accept all credit cards of the VISA and Mastercard circuit, Maestro, Bancomat, UnionPay, American Express

 

DO YOU HAVE A LAUNDRY SERVICE?

The laundry service operates daily, excluding holidays. For garments left by 10:00 a.m. in the morning, drop-off is the same day in the evening.

 

DO YOU HAVE WIFI CONNECTION?

Sure, we offer Wi-Fi connection in all rooms and common areas

 

IS THE TELEVISION IN THE ROOM ENABLED FOR VIEWING STREAMING PLATFORMS?

All rooms are equipped with Smart TVs and enabled for access to the most important streaming platforms.

 

ARE ALL ROOMS ACCESSIBLE BY ELEVATOR?

The first floor of the Terrazzino Reale, where the Grand Duke's Presidential Suite is located, does not have an elevator; it is accessible via a beautiful frescoed staircase. The Arno view suite is accessible by elevator but has an internal stone staircase. Of course, luggage service is always available.